Replacements

Damaged or defective pieces

If anything arrives damaged or flawed, send us a photo within 7 days of delivery. We'll print and ship a replacement at no cost — no return shipping, no forms, no debate. This applies to personalized pieces too.

The photo is all we ask for. It tells us what went wrong so the next one comes off the printer right.

We don't offer change-of-mind returns

Every piece is printed and hand-finished in our studio, and personalized pieces are made for one person only. We don't accept returns or issue refunds because a piece isn't wanted after all.

So that you're never guessing: every product page carries dimensions, materials and multiple photographs, and personalized orders get a digital preview for your approval before anything is printed. If something isn't clear before you buy, ask us — we'd far rather answer first than disappoint later.

When we do refund

If we can't fulfil an order — a pricing error, a material shortage, or a payment that didn't complete — we refund in full to the original payment method within 5–7 business days. Pre-orders have their own terms, stated on the product page.